3. Murphy's Law
4. Surveillance Room: Policies and Procedures
5. The Observer's Instinct, or "JDLR"
10. False Reports
11. Confidentiality
12. Teamwork Part I
13. Assisting Casino Management
15. Shift Checklist
16. Teamwork Part II: The Surveillance Room Team
17. Job Descriptions
by Gary Powell and Jim Goding
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