Overall, Online Banking Sites are Laggards in Service Levels Compared to Credit Card and Stock Trading Sites

Keynote found banking industry Web sites as a whole performing poorly, lagging behind the performance of other financial services sites such as credit card and stock trading sites. On average, bank sites are unavailable to customers more than 15 hours per week because of technical issues. Bank of America, Wachovia and US Bank topped the Keynote ranking of customer experience. Washington Mutual, BankOne and Bank of America have the most reliable Web sites, Keynote says.